WEATHER AND EXCHANGE POLICY: 

As weather conditions can change quickly, we do not normally cancel a performance more than one hour before the advertised start time. Exceptions apply only where the Met Office forecast predicts a temperature above 38°C at the scheduled time of the performance, wind speeds above 39mph at the time of the performance, or where conditions make it unsafe for the company to set up in the hours leading up to the performance. For clarity, all weather decisions are based solely on the Met Office forecast.

Our ambition is always to complete the performance wherever it is safe to do so. In periods of heavy rain, we may temporarily pause the performance and resume once conditions improve.

If a performance is cancelled due to weather, refunds are not available. However, ticket holders are welcome to exchange their tickets, subject to availability, for another performance on the current tour at any venue where tickets are sold directly by The Duke's Theatre Company.

We'll share all weather updates by email and on our official social media channels. To help us manage performances safely, we're unable to respond to individual weather enquiries, so please keep an eye on these channels for the latest information.

For detailed weather and exchange policy, please click: https://www.thedukestheatrecompany.co.uk/weather-and-exchanges 

 

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