FREQUENTLY ASKED QUESTIONS

Is the performance the original text or a modern adaptation of the original? 

This is a period accurate interpretation of Charles Dickens’ A Christmas Carol. Expect to see Victorian costumes and scenery and hear music from the time. 

 

Can I bring my dog to the performance? 

We can only admit assistance dogs to our performances.

What is your cancellation policy? 

Please see full terms and conditions below. 

I can no longer make the performance, what can I do with my tickets? 

If you can no longer use a ticket/s that you have purchased, we can offer an exchange of your ticket to a different performance. This is easy to do - directions are supplied at the time of booking.  The new owner of the tickets will be emailed directly. We regret the we do not offer refunds for unused tickets with the exception of patrons who opt to take out specific insurance through our ticket agent, ticketsource.  

Are the actors amplified, or do they project their voices without microphones?

The actors wear radio microphones and are discreetly supported by a PA system. 

Is the performance suitable for children? 

Yes, we recommend suitability for children 7+.

I’ve only seen you do open air theatre where I had to bring my own chair, is this the same? 

Definitely not! This winter tour is exclusively indoors and chairs are provided at all the venues. The design of the rooms we play in means that no seat will be restricted in its view of the stage. The audience are seated on three sides of the stage. 

How long is the show?

The performance is seventy-five minutes long.

Carer Tickets:
We are pleased to offer free tickets for registered carers accompanying adult(s) or children they care for.
To obtain a Carer Ticket, please follow these steps:​

1. Book your standard tickets first:
Ensure you book all the required paid tickets for your party (adults, children, etc.) in a single order.

2. Book your Carer Ticket separately:
Start a new, separate booking for a single adult ticket for the event.
During the checkout process, enter the discount code CARER100 to reduce the ticket price to £0.

Important: Carer tickets MUST be booked in conjunction with a paid adult or child ticket or you cannot be admitted to the performance.  Carer Tickets must be booked at the same time as the other tickets to secure availability. If you attempt to book a Carer Ticket later, we cannot guarantee that tickets will still be available.) ​

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